Grosvenor Engineering Group are trusted building services partner to leading property portfolios across ANZ. We are passionate about delivering outcomes and long-term value for building owners, managers and their occupants.
With a footprint of 21 branches across Australia and New Zealand, our clients are supported by a workforce of over 830 employees which include specialist engineers, technicians, project managers, estimators, site personnel and service specialists.
Due to continued growth, we are seeking a Branch Administrator / Work Coordinator to join our team in Hobart, TAS that will support Northern Territory.
Job Description
The Role:
Work Coordination & Scheduling – Plan, Schedule, and Allocate.
Prioritize and assign work orders to technicians and subcontractors based on urgency and client requirements.
Monitor and ensure timely completion of planned and reactive maintenance in accordance with SLAs and KPIs.
Manage inbound calls from clients and technicians.
Client & Technician Communication
Act as the main point of contact for client inquiries, job updates, and service requests.
Provide support to technicians by ensuring they have the correct job details, materials, and resources.
Respond to urgent breakdowns and emergency service requests, coordinating quick resolutions.
Administration & Compliance
Maintain and update client portals, ensuring accurate data entry for compliance and reporting.
Generate and manage work orders, reports, and purchase orders in internal systems.
Assist with subcontractor coordination, ensuring proper documentation and compliance.
Action and update branch timesheets
Desired Skills and Experience
Selection Criteria:
Previous experience working in a customer service based role
Ideally has exposure in the Service industry - however not essential
Confident with technology and can work within bespoke in house systems, including MS Word, Excel and Outlook
Willingness to learn, with excellent communication skills
Strong time management skills and attention to detail
Possess a positive, proactive customer focused approach
Graduates encouraged to apply, with training facilitated for the right candidate
Why Grosvenor?
Apart from a competitive salary, the ability to expand your career through on-going professional development, we have awesome perks. Add this to the great culture that comes with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients!
