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Operations Support Officer

22/08/2025
23/09/2025
Permanent - Full Time
Newcastle
Administration

Grosvenor are a leader in technical asset management within the commercial space, maintaining and servicing Fire, HVAC, Electrical and other systems for our vast range of clients nationally. 

As partners to leading property portfolios across Australia & New Zealand, our core technical services across HVAC, Fire and Electrical achieve real outcomes and long-term value for clients. Innovation, curiosity, and reliability are at the core of how we do business. At Grosvenor Engineering Group, we believe our people are our most valuable asset. As a successful, growing ANZ business we recognise it is our exceptional team of people who truly make things happen. Our people hail from all corners of the world with all types of skills and expertise – but we’re all passionate about the same thing – delivering the best!

Due to a continued growth, we’re on the lookout for a top talent Operations Support Officer to work out of our Newcastle office. You’ll build long lasting relationships with our customers by using your skills to diagnose faults and provide solutions! 

Job Description

About the Role:

  • Provide day-to-day administrative support to the Service Teams under the direction of the Operations/Service Manager and Customer Account Managers
  • Work closely with managers and account leads to deliver efficient and accurate administrative assistance
  • Ensure tasks are completed in line with the company’s COSI service delivery process and business requirements
  • Assist teams in managing their workload by taking ownership of administrative tasks, enabling them to focus on service delivery
  • Support nominated teams—and others when required—by handling administration quickly, effectively, and with attention to detail
  • Assist with producing reports (internal and external) and ad hoc paperwork requests for Client presentation when necessary.
  • Assist with Quote preparation/amendments for Customer Account Managers and/or National Quote Team.
  • Review Technicians dockets to ensure all opportunities for additional work have been actioned via quotes, upgrades and/or via additional work orders.

Desired Skills and Experience

Skills & Experience:

  • Intermediate level capability with Microsoft Office (including Word, Excel, PowerPoint & Outlook)
  • Certificate III in Business (Office Administration) (Desirable)
  • Previous experience and capability in general administration duties with experience in planning and working to deadlines
  • High level of attention to detail
  • Possession of a good work ethic and ability to use initiative to achieve results
  • Well-developed Interpersonal skills and ability to develop good relationships

 

Benefits:

  • Competitive salary based on experience and qualifications.
  • Utility Discounts, Health Insurance Discounts, Employee Assistance Program and Novated Leasing, plus many more!
  • Opportunities for career advancement and professional development.
  • Ongoing training and support from industry experts.
  • Dynamic and collaborative work environment with a focus on teamwork and innovation.

 

Join Our Team:

If you are a skilled Operations Support Officer looking to take your career to the next level, we want to hear from you! Join the Grosvenor Engineering Group family and become part of a team that is dedicated to excellence and customer satisfaction. Click APPLY to submit your resume and cover letter detailing your relevant experience and qualifications.

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